This leads to a significant complication of the IT architecture and an increase in the burden on technical specialists. So, while the consumer expects an instant solution to his problem, the slightest failure in the work of a business application becomes increasingly difficult to identify and eliminate manually. Moreover, it takes longer for a system administrator to manually find the cause of a failure than it does to fix the problem itself.
Working on the shortcomings, I concluded that the main failures are due to:
- expansion of infrastructure, which inevitably creates problems in the interaction between elements, such as the cloud ecosystem and on-premise;
- accelerated market launch of new digital services, resulting in business applications being introduced without proper testing;
- rotation of IT personnel, which leaves no specialists who understand the evolution of network development and are able to quickly identify and fix a failure;
- lack of a unified monitoring system.
The problem can be solved by automating the process. Monitoring systems come to the aid of system administrators, covering each segment of the business and quickly finding the cause of the failure.
The Accord Group engineering team recommends introducing AI monitoring that will find the threat and send messages before users are affected. Automation should be added to this function. It monitors changes in metrics, processes data flows, responds to changes in the health and speed of the program, and reports the necessary intervention.
In addition, the monitoring system will help evaluate applications on the quality of the digital user experience, such as the practicality of updating or its understandability, as well as provide statistical data about the users themselves (geography, device, browser, and others) that will be useful to marketing services.
From years of working with analytics such as Application Performance Monitoring and Network Performance Monitoring, I know for sure that application monitoring brings business value because it correlates changes in infrastructure performance with business indicators and shows how these changes affect profits.
Another benefit of complex monitoring systems is reporting in a convenient format. It shows all processes on a single screen, linking business metrics to program performance metrics.
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